Careers
BE A PART OF OUR TEAM
Onsite Team Leaders (2)
Location: Baguio City – On site
Employment Type: Full Time
A team leader role involves guiding and supporting the team to achieve their goals while ensuring quality standards and productivity targets are met. They provide mentorship, manage day-to-day operations, resolve team issues, and act as a liaison between team members and upper management. The team leader plays a crucial part in maintaining a positive work environment and driving team performance to meet client expectations and organizational objectives.
Responsibilities:
– Manage and supervise a team of call center representatives to ensure a high level of customer service.
– Monitor and evaluate team performance against predefined metrics and take necessary actions to drive results.
– Identify training needs and provide ongoing coaching and development to team members.
– Handle escalated customer issues and complaints in a professional and timely manner.
– Collaborate with cross-functional teams to improve operational processes and enhance customer satisfaction.
– Stay updated with industry trends and best practices to drive continuous improvement.
Qualifications:
– Bachelor’s degree in any relevant field is preferred.
– Proven experience as a Team Leader in a call center or BPO environment.
– Exceptional communication and interpersonal skills.
– Strong problem-solving abilities and the ability to make decisions under pressure.
– Proficient in using call center software and customer relationship management (CRM) systems.
– Ability to multitask and prioritize tasks effectively.
– Flexibility to work in rotational shifts, including weekends and holidays.
Job Type: Full-time
Salary:
Benefits:
- Additional leave
- Company events
- Health insurance
- Opportunities for promotion
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- On call
- Overtime
Supplemental pay types:
- 13th month salary
- Overtime pay
Education:
- Bachelor’s (Preferred)
Experience:
- a team leader: 2 years (Preferred)
Language:
- English fluently (Preferred)
Onsite Cybersecurity Analyst
Job Description: Cyber Security Analyst
Position Summary: The Cyber Security Analyst plays a critical role in keeping clients safe from bad actors, threats, and other cyber malfeasance. This position is for someone who not only possesses the technical understanding and depth but also how it can all be breached and used by bad actors to harm a network.
Reports to: CISO / CEO
Soft Skills
· Ability to identify, analyze, document, and report relevant threats and incidents.
· Experience in identifying and containing security incidents.
· Experience automating investigations and processes using basic scripting and tooling.
· Demonstrated understanding of cybersecurity risks.
· Demonstrated understanding of patch and vulnerability management.
· Demonstrated ability to gain trust and credibility from internal and external stakeholders.
· Understanding of cybersecurity risks to the academic sector is desirable.
Technical Proficiencies
· Demonstrated understanding of attack activities such as network probing/scanning, DDoS, APT TTPs, malware analysis, etc.
· Strong knowledge of the following:
· MITRE ATT&CK Framework
· NIST Cybersecurity Framework
· Security of cloud and on-prem environments
· Security platforms such as Firewalls, SIEMs, EDRs, IDS, SOAR
· Case management and information management tools such as Autotask, DattoRMM, etc.
· Working knowledge of the Microsoft Office Suite.
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Company events
- Free parking
- Health insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- On call
- Overtime
- Shift system
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
Education:
- Bachelor’s (Preferred)
Experience:
- Cyber Security: 3 years (Preferred)
Language:
- English (Preferred)
Ability to Commute:
- Baguio City, Benguet (Required)
Ability to Relocate:
- Baguio City, Benguet: Relocate before starting work (Required)
Helpdesk Technician Level 2 (4)
Job Description: Helpdesk Technician Level 2
Position Summary: The primary focus of a level 2 technician is to assist our frontline technicians with issues that require more expertise and knowledge or simply a second set of eyes to diagnose the issue at hand. Level 2 technicians are expected to assist the front-line technicians with issues that the front-line technicians are unable to resolve in a timely manner.
Level 2 technicians are expected to monitor client and internal infrastructure for faults and are expected to diagnose and address infrastructure issues to the best of their abilities.
Reports to: Helpdesk Manager
Position Duties
· Assist level 1 technicians with issues that the front-line technician is unable to address or diagnose.
· Monitor client and internal infrastructure for faults and to address where possible.
· Escalate infrastructure issues where the technician is unable to address the issue at hand.
· Document, track, and report on all infrastructure issues as they arise and while in progress.
· Assist with overflow of level 1 support requests as required.
· Ensure infrastructure is up and running optimally.
· Review infrastructure regularly and address performance, resource, and configuration issues.
· Perform client site visits to address deskside issues as required by the client / management.
· Assist with ongoing projects and deployments as needed from time to time.
· Perform routine infrastructure maintenance and document any problems discovered.
· Ensure that tickets from the MatrixIT monitoring systems are addressed in a timely fashion.
· Ability to deploy and support a variety of Microsoft Azure products such as AVD, and EntraID.
· Ability to deploy and support conditional access policies.
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Company events
- Health insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Evening shift
- Shift system
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
Education:
- Bachelor’s (Preferred)
Experience:
- L2 Helpdesk Technician: 2 years (Preferred)
Language:
- English fluently (Preferred)
Ability to Commute:
- Baguio City, Benguet (Required)
Ability to Relocate:
- Baguio City, Benguet: Relocate before starting work (Required)
VOIP Specialist (2)
1 VoIP Technical Specialist
Work Arrangement: Office based setup
Qualifications:
- Proven Expertise in VoIP Systems: Demonstrated experience and familiarity with various VoIP systems, including 3CX, FreePBX, and Asterisk.
- Networking Certification: Possession of a recognized networking certification such as CCNA or CompTIA Network+.
- VoIP Protocol Proficiency: Proficiency in VoIP protocols, specifically SIP and RTP.
- Network Knowledge: Strong familiarity with networking, including network services and troubleshooting.
- Linux Systems Competency: Familiarity with Linux systems, particularly CentOS and Debian.
- Programming Skills: Proficiency in at least one programming language, demonstrating a technical aptitude.
- Communication Skills: Strong verbal and written communication skills, enabling effective interaction with both technical and non-technical stakeholders.
- Customer Service Excellence: Excellent customer service skills, ensuring a positive experience for clients and users.
- Professional Ethics: Strong adherence to professional ethics and best practices in the field.
- Analytical and Problem-Solving Abilities: Good analytical and problem-solving skills to address technical challenges effectively.
Job Type: Full-time
Salary:
Benefits:
- Employee discount
- Health insurance
- Life insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
Ability to commute/relocate:
- Baguio City, Benguet: Reliably commute or planning to relocate before starting work (Required)
Talk to us
Have any questions? We are always open to talk about your business, new projects, creative opportunities and how we can help you.